Key features:
24/7/365 outsourced IT help desk. No backlog on Monday morning — around-the-clock coverage that absorbs after-hours spikes via phone, chat and email.
White-label L1–L2 support delivered in North America. Your clients interact exclusively with your brand, supported by certified North American experts who operate fully under your brand and customer experience.
Flexible pricing that fits your needs: pay per seat, per ticket or choose a dedicated model aligned with your growth and margins. Be up and running in as little as 30 days.
Aligned to your processes. Your workflows, respected — a designated success representative adapts to your operating model, not the other way around.
Reporting, KPIs and trend analysis. Smarter decisions with dashboards and actionable insights to drive continuous improvement and service quality.
PSA integration. Seamless integration with your PSA platform to ensure proper ticket routing, real-time visibility and operational continuity.
Discover how Sherweb can help elevate your support capabilities and drive partner success with our Helpdesk and NOC services.
Learn more about Sherweb Helpdesk, a white-label helpdesk solution, including a summary of features and benefits plus information on how to get started.
Running a helpdesk can be chaotic. Get peace of mind with an expert onshore helpdesk built specifically for MSPs and available 24/7.
US- and Canadian-based, trained live agents provide remote assistance and repair for PC, Mac, mobile and L1 server issues. With a 94% first-call resolution rate and over 500,000 tickets resolved every year, every interaction is focused on reducing downtime and keeping your clients productive.
Top agents progress through multiple levels of training, guided by live mentors who stay current with industry standards. Hand-picked professionals with 20+ years of collective MSP experience are trained to handle real-world scenarios, not just read scripts.
Support is accessible via RMM, phone, chat and ticketing systems. Fully agnostic, it works with any major PSA or RMM tool, as well as all major commercial software, operating systems and even proprietary applications when needed.
With a dedicated local phone number, branded chat and all inbound communications managed under your company’s name and logo, your clients experience your brand every time.
Every chat tracked, every result analyzed — with in-depth reports generated for each client site. Identify trends, spot upgrade opportunities, plan equipment refreshes and pinpoint training needs before they become problems.
Choose a partner that offers more than cloud distribution.
Let’s grow your business together.
